Concordia University - Irvine Ca
  • Office of Business Intelligence
  • Irvine, CA, USA
  • 36-40 per hour
  • Hourly
  • Full-Time

Health Insurance, Retirement, Disability and Life Insurance, Tuition discounts, paid Vacation & Sick Time and generous paid Holidays


ROLE:

The Systems Engineer I (SEI) is responsible for ensuring campus IT customers have the computing tools necessary to complete their tasks while maintaining system security and reliability. The SEI works closely with the Systems Engineer II (SEII) to design, implement, and maintain all server, network, storage information systems and services, as well as the platforms they run on. The SEI will determine the specifications for hardware and software necessary for both general use computing laptops and desktops, and specific applications such as video editing, graphic design, or high-mobility. The SEI is responsible for designing, implementing, and maintaining all computer engineering processes, with the goal of ensuring speedy, consistent, and reliable operating system and software deployments. All activities of this position are to make a contribution to the fulfillment of the mission of the university.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:

To perform this job successfully, an individual must be able to accomplish each of the below duties satisfactorily:

  • In coordination with users, specify solutions to meet campus information service needs
  • Work with the SEII to design, document, implement, maintain, and/or administer solutions for CUI information system needs including, but not limited to:
    • physical, virtual, and cloud server environment
    • storage area networks
    • wired and wireless networks
    • third party applications/services
  • Design, document, implement, maintain and/or administer solutions for computer and software deployment systems. Solutions may include, but are not limited to:
    • deployment processes and procedures to provide a secure and reliable work environment for end-users
    • patching and updating OS and software packages
    • researching and recommending solutions that improve administration, security, and user experience of computing systems
    • specifying client computing hardware and software sufficient for University user needs over appropriately defined life cycles
  • Provide Tier 3 support for systems and end-users, including identifying, diagnosing, and resolving issues
  • Provide training for department personnel in the use of university technology
  • Participate in a on-call rotation
  • Other duties may be assigned as needed

EDUCATION AND/OR EXPERIENCE:

  • Bachelor Degree in Computer Science, Information Technology, or related field or higher, or
  • Two-year degree in a related discipline and seven years of experience, or
  • High school diploma or equivalent (GED or HSED) and 10 years of related experience

Institutional experience, if applicable, will also be considered and factored into the years of experience.


QUALIFICATION REQUIREMENTS:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrated knowledge and experience administering:
    • server, network, and storage related systems
    • computer and software deployment systems
    • Windows, macOS, and Linux operating systems
  • Demonstrated customer service skills and attitude
  • Ability to work effectively with others, as well as independently
  • Excellent written and verbal communication skills

LANGUAGE SKILLS:

  • Ability to read, analyze and interpret common technical documents written in English
  • Ability to interpret, summarize and present technical information in a usable form to users and administrators
  • Ability to effectively present information and respond to questions from groups of staff, faculty, administration, students, families and the general public

MATHEMATICAL SKILLS:

  • Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory and factor analysis

REASONING ABILITY:

  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

OTHER SKILLS AND ABILITIES:

Attitude and Demeanor:

  • Exemplify Christian philosophy of the Concordia University mission statement in all aspects of day-to-day duties and responsibilities assigned to this position
  • Communicate warmth, understanding and helpfulness when interacting with students, staff, faculty and the general public
  • Develop and maintain positive relationships with all who come into contact with this department
  • Exhibit a cheerful, positive, loyal team-member attitude toward the purposes, programs, policies and goals of the university
  • Maintain confidentiality on matters pertaining to this office and the campus as a whole
  • Constantly strive to improve performance

SAFETY:

Employees are responsible for complete cooperation with all aspects of the safety and health program, compliance with all rules and regulations, and for continuously practicing safety while performing tasks, such as maintaining a clean and well-organized work environment.


PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Repetitive motions using a computer keyboard
  • May require rising and sitting repeatedly
  • Ability to lift, pull, grasp, stoop and reach to utilize 5-drawer file cabinets
  • May require climbing stairs and walking indoors or outdoors to various offices on campus

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to reach with hands and arms.


The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.


WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of the job, the employee occasionally works in outside weather conditions and is occasionally exposed to risk of electrical shock.


The noise level in the work environment is usually moderate.


Concordia University - Irvine Ca
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